Enjoy Expedited Shipping On All Orders

FAQs

PRE ORDERS

How does COVID-19 affect my Pre Order?

Thank you for placing a Pre Order. During the pandemic, our artisans in Italy experienced  factory closures. After a 3 month delay all Pre Orders will be shipped the week of Thanksgiving. If you placed a pre order please contact customerservice@joannevernay.com or check your email with updates on your estimated shipping time. Once your order ships you can track the status in your account!

DROPS/ORDERS

What is the processing time for Orders?

Please allow up to 5 business days before your order is shipped out to you. All orders are then shipped UPS for a smooth delivery process. Due to COVID-19 carriers may encounter unforeseen delays, but no worries as we will ship your shoes as soon as they are processed! If you are having delivery issues please contact UPS and reach out to customerservice@joannevernay.com

How many items are available in each drop?

We currently release 50 pairs each drop, giving our customers access to our shoes while creating a sense of satisfaction, knowing that you have one of a few designs worldwide.

OUR SHOES

How do your shoes fit?

Our shoes fit true to size and are offered in sizes 6-12, with 1/2 sizes available. We recommend that you purchase the size that fits your larger foot or size up for any foot protrusions. As we are an emerging brand, we are excited to learn more about how you think they fit once you wear them. Please submit comments after you receive your purchase. If you find that you need to exchange for a smaller or larger size, see our policy.

Do you sell outside the U.S.?

We currently ship within the United States! If you're interested in placing an international order, please contact customerservice@joannevernay.com, and we are happy to assist you personally. 

What other materials are in your shoes?

We use vegan materials such as ultra suede, water based glue, and organic cotton in our designs. With sustainability as our main focus we ensure that no animal based products are used in the manufacturing. 

JOIN THE #JOANNEVERNAYMOVEMENT

Why should I start an account and join the movement?

If you want to manage your pre orders and orders easily we suggest that you make an account where you can track your order, review details, and request customer service in one easy portal. Join the movement and create your account!

PRESS REQUESTS

What is the best contact for press requests?

Thank you for your support, it's what makes our brand possible. For any press inquiries including pulls, panels, and articles please contact info@joannevernay.com and we will be in touch soon.  

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