Complimentary Shipping & Shoe Care Kit On Pre Orders

FAQs

PRE ORDER SHIPPING

How does COVID-19 affect my Pre Order?

During the pandemic, our artisans in Italy experienced  factory closures. As of right now, there is a delay on all pre orders placed between April - October 2020. If you placed a pre order please contact info@joannevnernay.com or check your email with updates on your estimated shipping time. Once your order ships you can track the status in your account!

Do I receive updates on the status of my Pre Order?

Certainly, we send out updates on the status of your sustainable shoe every step of the way. Please check your email for all updates including production, shipping, and delays due to COVID-19. 

DROPS

How many items are available in each drop?

We currently release 50 pairs each drop, giving our customers access to our shoes while creating a sense of satisfaction, knowing that you have one of a few designs worldwide.

When do the orders drop?

Our orders are expected to drop this Fall 2020. Due to COVID-19 we are unable to estimate an exact month at this time however stay tuned to social and your email as we'll announce it immediately!

OUR SHOES

How do your shoes Fit?

Our shoes fit true to size and are offered in sizes 6-12, with 1/2 sizes available. We recommend that you purchase the size that fits your larger foot or size up for any foot protrusions. As we are an emerging brand, we are excited to learn more about how you think they fit once you wear them. Please submit comments after you receive your purchase. If you find that you need to exchange for a smaller or larger size, see our policy.

Do you sell outside the U.S?

We currently ship within the United States! If you're interested in placing an international order, please contact info@joannevernay.com, and we are happy to assist you personally. 

What other materials are in your shoes?

We use vegan materials such as ultra suede, water based glue, and organic cotton in our designs. With sustainability as our main focus we ensure that no animal based products are used in the manufacturing. 

 

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