summer sale | 20% off the mel heel mulberry

SHIPPING & RETURNS

SHIPPING POLICY

Jo-Anne Vernay is currently shipping all orders with a 5 business day processing time.You will be notified of your exact ship date once the order is ready to be sent to you! If any unforeseen delays are encountered due to COVID-19 we will notify you as soon as possible. 

RETURN POLICY

In the unexpected case you're not satisfied with your shoes, please contact us as soon as possible at info@joannevernay.com. Please note that we only offer store credit at this time so please select your shoes carefully. Any unworn and undamaged items can be exchanged within 15 days, depending on availability. We are more than happy to accept your exchange, however as a budding business we have a few house rules. 

1 - Try your purchase on in the comfort of your own home and if you need to send them back, you may exchange the shoes within 15 business days.


2 - The shoes must be returned with its original packaging and footwear must be unused and in an unaltered condition. Please try your shoes on for fit using a soft carpeted surface to avoid any marks or damages to the soles or material.


3 - Due to the nature of our personalized service exchanges that do not meet our policy will not be accepted. We want each customer to have the same stellar experience. Any damaged shoes will be returned back to you at no charge.

Please follow the steps below to exchange your purchase:

1 - Email us at info@joannevernay.com to let us know why you'd like to exchange your items.


2 - Confirm your convenient address, day and time frame in order for us to generate a UPS return label.


3 - Easily print out your return label and drop your package off at the closest UPS or schedule a pick up for more ease.


4 - Remove all previous labels and attach the new printed pick up label to your package so that UPS can scan the right label.


5 - Once your exchange is received and inspected, we will send you an email to notify you that we have received your item. We will then carefully inspect the shoes to make sure we can accept the exchange and restock them based on the condition. If your shoes are in exchangeable condition then we will send you the new requested size and color based on inventory availability at no cost to you.


6 - If your size is not available to exchange we will happily issue you a store credit for future purchases. We pride ourselves on exclusiveness with our styles and not all inventory will be available however you can use your store credit to secure our future styles before they're gone.

More questions? Click here for FAQS