Order

Your piece is in stock and available to ship now. Please allow 3–5 business days for standard processing or 1–2 business days for express processing.

Pre-Order

Reserve a piece from an upcoming arrival. Pre-orders are available to ship within 30 days of placing your order.

Made to Order

Your piece is produced after your order is placed. Made-to-order pieces are available to ship within 3–6 months of placing your order.

These timeframes refer to shipping availability, rather than arrival at your doorstep. Transit time is additional.

Standard orders are processed within 3–5 business days. Express orders are processed within 1–2 business days.

Processing times exclude weekends and national holidays and do not include shipping transit time. Express shipping does not shorten production or availability timelines for pre-orders or made-to-order pieces.

We’ll keep you informed about production and shipping updates by email or SMS. Once your order ships, you’ll receive tracking information.

For questions about your order, contact info@joannevernay.com.

Our collections feature fruit-derived materials, including apple leather and pineapple leaf fibre, alongside vegan linings and other components selected for each design.

Material composition varies by style. Fruit-derived materials may contain synthetic components for structure and performance and are not necessarily fully biodegradable or plastic-free.

Explore our materials page and individual product descriptions for more details.

Our pricing reflects original design, innovative materials, artisan craftsmanship, and production in limited quantities.

Each style is developed in house by our founder and team, with distinctive silhouettes and considered details that define Jo-Anne Vernay.

The Mel Heel runs approximately half a size small for most customers, so consider choosing half a size larger than your usual size.

Other styles generally fit true to size. Available sizes and fit guidance vary by style; please review the size guide on your product page before ordering.

If you need a different size, review our Shipping & Returns policy or contact us for assistance.

A product’s lifespan depends on how often it is worn, how it is stored, and how it is cared for. Regular cleaning, thoughtful storage, and appropriate maintenance help preserve your pieces.

Follow our care instructions to keep your accessories looking their best.

Visit our care page for guidance on cleaning, storage, and maintenance.

If your piece becomes damaged, email info@joannevernay.com with your order details and photos so we can help you explore the next steps.

We offer complimentary standard shipping on North American orders via UPS. Expedited shipping is available at a flat rate of $15.00.

You’ll receive tracking information once your order has shipped.

Yes. We’re excited to offer shipping to all countries. International orders include a $25.00 handling fee, plus the shipping cost calculated at checkout.

Customers are responsible for any applicable import duties, taxes, or customs charges. These are determined by the destination country and are separate from shipping and handling fees.

For questions, email info@joannevernay.com.

Check your tracking information for the latest delivery updates. For UPS shipments, you can contact UPS for assistance with your package’s location.

You can also reach us at info@joannevernay.com for support.

Log in to your customer account to submit a return request, or email info@joannevernay.com.

Review our Shipping & Returns policy for further information.

A customer account makes it easier to review your orders, manage pre-orders, and request returns in one place.

Join the Clique and access your account.

For editorial features, product pulls, panels, and collaboration inquiries, please email info@joannevernay.com with details of your request.

Thank you for including Jo-Anne Vernay in your story.